Ticketing & workflow
Ticket Groups and Tickets with a clear lifecycle — Open → Assigned → Closed → Invoiced — plus tags, comments, photos, and full history.
GeneralATM · Service 01
Field Service for ATM operations.
Manage the work that keeps machines running — every job a tracked ticket, every technician on an optimized route, every visit verified. One of two independent GeneralATM services.
General ATM ▲
Search…＋ Create Ticket3DMTicket Group #48201 — Maple St Market
Dispenser intermittently rejecting notes — dispatch a tech to inspect & clear.
✎D. Monroe — Replaced reject bin, 20 test dispenses OK.
D. Monroe · 2:14 PM
3 Tags5 Comments2 Tickets
In the field
Proof on every visit
Technicians work the day from the mobile app — navigation, time tracking, and photo proof — so dispatch always knows the status and every job is documented.
- Photo & time-stamped proof of service
- Live status synced to the dispatch board
- No paperwork, no phone tag
Capabilities
Everything to run an ATM service operation
Dispatch & routing
Assign techs, drag to re-order stops, and optimize the day on a live map to cut drive time.
Mobile field app
Technicians get schedule, navigation, time tracking, and photo proof — synced to dispatch in real time.
Time tracking
Per-task timers produce accurate timesheets for payroll, billing, and SLA reporting.
Entity tagging
Tag terminals, locations, vaulters, processors, locks, and modems — the real objects your operation tracks.
Reporting
Activity and timesheet reports, exportable for reconciliation, billing, and customer reporting.
Dispatch & routing
Plan the day on a live map
Per-technician lists with drag-to-reorder stops, beside optimized routes drawn on the map — green for Tech A, teal for Tech B, plus the unassigned pool.
General ATM ▼
Search…＋ Create TicketThu Jun 18 DM Tech A 5
- 1 Maple St · NH118332 ⠿
- 2 7th Ave Deli · FL204117 ⠿
- 3 Lakeside Mall · TX771203 ⠿
- 4 Union Sq · OH551842 ⠿
Tech B 4
Unassigned 7
Mobile field app
Everything a technician needs, in their pocket
A modern app (built in Solid.js) that works the way a route day actually works — no paperwork, no phone tag.
- Daily schedule and assigned stops by date
- One-tap navigation to each terminal
- Per-task start/stop timers
- Photo proof and comments per visit
- Status updates that sync to dispatch instantly
Today's route● 5
‹ Thu, Jun 18 ›
Maple St MarketOpen
NH118332 · 1.2 mi · dispenser fault
7th Ave DeliOpen
FL204117 · 3.0 mi · service
Schedule
Timesheet
00:08
How a job flows
Ticket → dispatch → field → close
1 · Log the ticket
An issue or scheduled service, tagged to a terminal and location.
2 · Dispatch & route
Assign a tech; the stop drops into an optimized route on the map.
3 · Do the work
Mobile app: navigate, run the timer, attach photos, update status.
4 · Resolve
Marked Resolved/Unresolved, time logged, ready to invoice.
Real-time
Every change pushes live to dispatch — no calling around for status.
Reportable
Activity and timesheets export cleanly for billing and SLAs.
See Field Service on your fleet
Book a demo and we'll walk ticketing, dispatch, and the mobile app with a scenario from your operation.